Terms of Service

These Terms of Service (the "Terms") govern your access to and use of NDORFlow ("NDORFlow", "we", "us", or "our"), a software-as-a-service product that helps candidates tailor CVs, generate cover letters, analyse job fit, and assemble application packs. By creating an account, subscribing to a paid plan, or using any part of the service (together, the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

NDORFlow provides tools that assist you in preparing job applications. The Service includes a jobs catalogue, CV tailoring, cover letter generation, fit-scoring, interview preparation, and export utilities. The Service uses artificial-intelligence models and third-party processors (see our Privacy Policy) to produce its outputs.

2. Eligibility & Account

• You must be at least 16 years old and able to form a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for keeping credentials secure.
• One account per person unless we explicitly permit team accounts.

3. Credits Model

Paid actions in NDORFlow (Analyse Fit, CV generation, cover-letter generation, and any other action we label as paid) consume Credits. Credits come from two sources:

• Included Credits — allocated monthly by your subscription plan; they reset each billing month and do not carry over.
• Extra Credits — purchased as a top-up package; they remain valid for 90 days from purchase unless otherwise stated at point of sale.

Credits are consumed strictly for the paid action they are charged for; pricing for each action is displayed before you commit. Where an action produces no improvement over your existing materials, NDORFlow may waive the charge — the decision and reason are surfaced in the success toast at the point of action.

Credits are a licence to use the Service. They have no cash value, are not redeemable for money, and are non-transferable between accounts.

4. Subscriptions & Billing

• Paid plans (Focus, Flow) are billed monthly or annually in advance via Stripe.
• Your subscription renews automatically at the end of each billing period unless cancelled.
• Prices, Included-Credit allowances, and any early-access offers are listed on the /pricing page and on the plan-selection page at the time of purchase, as well as in your Account > Plan.
• We may change pricing or plan features with at least 30 days' notice for existing subscribers; changes take effect at the next renewal.
• Failed payments may result in Service suspension; you remain liable for amounts owed.

5. Cancellation & Refunds

You may cancel your subscription at any time from Account > Plan or via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period and you retain access until that date. Refund eligibility is governed by our Refund Policy, which is incorporated into these Terms by reference.

6. AI-Generated Content & Disclaimers

CVs, cover letters, fit scores, interview preparation, and other outputs are generated with the assistance of artificial-intelligence models (OpenAI, Anthropic, and Google accessed via NDORFlow's managed integrations). These outputs are probabilistic and may contain errors, omissions, or fabricated content. You must review, edit, and verify every output before using it in a real job application. NDORFlow is not liable for any consequence arising from unreviewed output.

No employment guarantee. NDORFlow is a tool that helps you prepare applications. We do not promise interviews, job offers, salary outcomes, or any specific employment result. Success depends on many factors outside our control.

7. Your Content

You retain all ownership of the CVs, cover letters, application packs, and other materials you upload or generate using the Service (your "Content"). You grant NDORFlow a limited, non-exclusive, worldwide licence to host, process, and display your Content solely to provide the Service to you. We do not use your Content to train public AI models and we do not sell your Content.

8. Acceptable Use

You agree not to:

• Use the Service to generate or submit falsified credentials or fraudulent applications.
• Reverse-engineer, scrape at scale, or copy substantial parts of the Service.
• Use the Service to harass, defame, or discriminate against any person.
• Upload malware, illegal content, or content you do not have rights to.
• Circumvent our Credits, rate-limit, or billing controls.
• Use the Service to build a competing product.

9. Intellectual Property

The Service, its software, branding, templates, and documentation are owned by NDORFlow or our licensors and are protected by intellectual-property law. Nothing in these Terms transfers ownership of the Service to you. Our third-party processors retain all rights to their underlying models and platforms.

10. Suspension & Termination

We may suspend or terminate your account, with or without notice, if you materially breach these Terms, if required by law, or if continued provision creates material risk to NDORFlow or other users. You may close your account at any time from Account > Plan. On termination, your right to use the Service ends and we may delete your data subject to the retention rules in our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, NDORFlow and its licensors are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of employment opportunity, loss of income, loss of data, or reputational harm. Our aggregate liability for any claim arising from or related to the Service shall not exceed the greater of (a) the amount you paid NDORFlow in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred pounds sterling (£100). Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be limited by law (including liability for death or personal injury caused by negligence).

12. Warranty Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, and accuracy. We do not warrant uninterrupted or error-free operation.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email and/or in-product banner at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer-protection law grants you a right to bring proceedings in your country of residence.

15. Contact

For questions about these Terms or for billing issues, email support@ndor.app.