Support

We keep support deliberately simple. Email is the canonical channel — every reply lands on record, and you'll always reach a real person.

How to contact us

Email support@ndor.app. That single inbox covers:

• Account and sign-in issues
• Billing, refunds, and Stripe Customer Portal access
• Candidate-side product questions (CV upload, Analyse Fit, application packs)
• Bug reports
• Security disclosures (please mark "Security" in the subject)
• Press, partnership, and ATS-integration enquiries
• Employer waitlist (subject: "NDORFlow Employer Waitlist")

Response times

• Standard support: within 2 business days.
• Billing issues: acknowledgement within 2 business days; resolution within 10 business days.
• Security disclosures: initial response within 1 business day where possible.
• Press / partnerships: response within 5 business days.

What we cover

• Anything that goes wrong on a paid action — we'll investigate and credit your account if a charge was raised in error.
• Anything you can't fix from within Account > Plan or the Stripe Customer Portal.
• Data-rights requests under UK GDPR (access, rectification, erasure, portability) — see Privacy Policy § 9.

What we don't do

• We do not auto-submit applications on your behalf, and we cannot intervene in a hiring company's process.
• We don't provide career counselling or guarantee employment outcomes — see Terms § 6.
• We don't make decisions for you on AI output. Every output is yours to review, edit, and reject.

Self-service

• Cancel a subscription: Account → Plan, or via the Stripe Customer Portal link in app.ndorflow.app/credits.
• Buy a top-up: app.ndorflow.app/credits → Add Credits.
• See your billing history: Account → Plan → Billing history (Stripe Customer Portal).
• Delete your account: Account → Plan → Close account.

Software owner & Authorised Commercial Operator

The NDORFlow software platform is owned, developed and licensed by NDOR Labs Limited. IAA Energy Resources Limited, Company No. 11583381, registered in England and Wales, is the Authorised Commercial Operator for NDORFlow and is responsible for marketing, sales, subscriptions, billing, payment collection, commercial onboarding and customer support. Registered office: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. Customers purchase access to NDORFlow through IAA Energy Resources Limited; invoices and payment statements will show "IAA Energy Resources Limited".